Terms of trade

The parties

Seller

Guesthouse Borealis Oy

Asemieskatu 1, 96100 Rovaniemi

+358 44 3131 771

info@guesthouseborealis.com

1933739-1

Customer

The customer agrees to abide by these and merchant-specific terms when purchasing products and services on  Guesthouse Borealis Oy

Ordering

General terms

  • The prices presented in the online service are subject to VAT.
  • We apply dynamic pricing in accommodation. Prices are time dependent and vary monthly, weekly and daily.
  • We sell products to adult individuals as well as corporate customers.
  • We reserve the right to change prices.
  • The customer is responsible for the accuracy of the information provided.
  • We reserve the right to change our terms of delivery. Before ordering, the customer must familiarize himself with the delivery terms in force at the time.

Booking conditions

These terms apply to products and services that you rent and book. Commonly, these are referred to as "target".

Reservation

  • The customer is responsible for reading the description and instructions of the booking item (s) and the conditions related to the booking.
  • The booking made by the customer is binding when the order / payment confirmation is sent to the e-mail address provided by the customer.
  • The customer pays for the reservation in accordance with the payment method of their choice, in accordance with the terms of the payment method.
  • The booking system will send an order / payment confirmation to the email address provided by the customer.
  • The Merchant is not responsible for a failed booking, but the customer must immediately contact the Merchant to rectify the situation.
  • The merchant does not guarantee that the item is still free in this situation.
  • If the item is not free, the money will be refunded or, if possible, another item will be offered to replace it.

Cancellations and changes

  • The cancellation date is the day on which the Merchant is notified of the cancellation.
  • The customer is responsible for ensuring that the cancellation is sent in a timely manner.

1.-30.11.2022 and 1.-30.11.2023

  • Guests can cancel their reservation for free no later than 7 days before arrival.
  • The total price of the reservation will be charged if they cancel their reservation less than 7 days prior to arrival.

1.12.2022-31.3.2023 and 1.12.2023-31.3.2024

  • Guests can cancel their reservation for free no later than 30 days before arrival.
  • The total price of the reservation will be charged if they cancel their reservation less than 30 days prior to arrival.

1.4-31.10.2023 and 1.4-31.10.2024

  • Guests can cancel their reservation for free no later than 7 days before arrival.
  • The total price of the reservation will be charged if they cancel their reservation less than 7 days prior to arrival.

Reservation transference

  • The reservation can be transferred at the customer's request free of charge
  • if the reservation is transferred to time period where the prices are higher (high season), the difference between prices will be charged from the customer

Merchant's right to cancel the reservation

  • In the event of force majeure, the Merchant may terminate the lease. The customer who has rented the property will be notified of the termination without delay.
  • The customer is then entitled to a full refund of the fee paid.
  • Any costs incurred by the customer from the terminated booking due to force majeure will not be reimbursed.

Keys

  • If the customer arrives outside opening hours, instructions on the keys collection will be provided to the customer
  • For the lost or non-returned key, the owner is entitled to recover in full all costs of re-enrichment or replacement of locks. 
  • The merchant has the right to charge a compensation of at least 50 € if he or she has to open the item due to a lost or trapped key.

Use of the destination

  • The destination is defined in the destination description
  • During the stay, the customer has the right to use the property and its equipment as well as separately defined services.
  • If the booker notices any deficiencies or other remarks at the site, he or she must immediately inform the person in charge of booking management.
  • The object is used by the customer for the period specified in the object description.

Damages

  • The Customer is obliged to compensate the Merchant for the damage he has caused to the object. The booker is also responsible for other people visiting the property and for any damage caused by them during the booking.
  • The Merchant will not reimburse the Customer for any inconvenience or expense that may be incurred due to natural conditions such as insects, animals, gusts or unexpected weather changes.

Complaints

  • Any complaints must always be made as soon as the matter arises.
  • If the matter is not resolved satisfactorily or there is a claim for compensation, the complaint must be sent in writing within one month of the end of the rental period.
  • However, the merchant will endeavor to process the complaint as quickly as possible, but no later than one month.
  • If the customer and the trader did not reach an agreement, the customer may refer the dispute to the Consumer Complaints Board.

Terms & Conditions

Formation of the agreement

  • A binding contract for the transaction enters into force when the order is confirmed (order confirmation / payment confirmation).
  • Order confirmation / Payment confirmation will be sent to the customer by e-mail.

Terms of payment

  • The merchant uses reliable and secure payment intermediaries in its services.
  • The merchant does not store bank contact or credit card information at any time.
  • The customer undertakes to comply with the terms and conditions of the chosen payment method.
  • Payment by invoice
    • The invoice must be paid by the due date indicated on the invoice.
    • If the invoice has been paid after the due date with the original invoice and the delay costs have already been incurred, the costs will be invoiced separately.

If the payment transaction has not been successfully completed at the time of ordering, the Merchant will not process the order.

More information about terms of payment:
https://www.bambora.com/online/